Privacy Policy

Effective Date: January 1, 2025

Fall River Electric Response respects your privacy. This policy explains what information we collect when you call us, fill out a form on our website, or hire us for electrical work in Fall River, Massachusetts, and how we use and protect it. If you have questions, call us at (508) 446-9210.

Information We Collect

When you contact us, we collect your name, phone number, email address, and the service address where you need electrical work.

If you reach out through our website, we also collect the details you type into our contact or quote forms, such as a description of the problem and any photos you choose to upload.

Like most websites, we automatically collect basic technical information such as your IP address, browser type, and the pages you visit on our site.

How We Use Information

We use your contact details to call or email you back about your electrical issue, schedule a visit, and send you an estimate or invoice.

Your service address helps us send the right technician to the right place and keeps our records accurate.

We may use your email or phone number to follow up on a job, confirm an appointment, or share information you asked for. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and understand how visitors move through our pages.

Cookies help us see which pages are useful and which are not, so we can improve the site for people looking for an emergency electrician in Fall River.

You can set your browser to block or delete cookies. If you do, some parts of our website may not work as smoothly.

Analytics and Third-Party Tools

We use third-party analytics services, such as Google Analytics, to track website traffic and see how people find us.

These tools collect anonymous data like page views, time on site, and general location. They do not identify you by name.

We may also use third-party scheduling or messaging tools to manage appointments and communicate with you. Those providers only receive the information needed to perform their service.

Data Sharing and Disclosure

We share your information only with team members and trusted service providers who help us run our business, such as scheduling software or payment processors.

We may disclose information if the law requires it, or if we need to protect the safety, rights, or property of Fall River Electric Response, our customers, or the public.

If our business is ever sold or merged, your information may transfer to the new owner as part of that deal. We will notify you if that happens.

Data Retention

We keep your contact and job details for as long as we need them to provide service, maintain accurate records, and meet legal or tax requirements.

When we no longer need your information, we delete it or remove the details that identify you.

If you ask us to delete your information, we will do so unless we are required to keep it by law.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access.

We use secure tools and restrict access to your data to team members who need it to do their jobs.

No method of sending or storing data is completely secure, but we work hard to keep your information safe.

User Rights

You can ask us what personal information we have about you, and we will provide it.

You can ask us to correct, update, or delete your information. We will honor your request unless we have a legal reason to keep it.

To exercise these rights, call us at (508) 446-9210 or email us using the contact details below.

Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law.

When we make changes, we will post the new policy on this page and update the effective date at the top.

We encourage you to review this page occasionally so you know how we are protecting your information.

Contact Us About Privacy